RETURNS AND REFUNDS

RETURNS AND REFUNDS

For more information on returns, please email hello@yaybaby.co.za.

RETURN AND EXCHANGE POLICY FOR ONLINE PURCHASES: Yay Baby makes every effort to ensure that you will be satisfied with your purchase, however we recognize that in certain cases items may need to be returned and we will gladly do so under the conditions listed below.

With every order we ship, we include your invoice or a gift receipt. Please keep your receipt to facilitate your return/exchange and follow these instructions to return your purchase in store or by courier. Please note the responsibility lies with the buyer to return the item in its original, unused condition before an exchange will be considered.

We offer the following methods for returns:

Exchange or Store Credit in Store (No Refunds) Within 7 days of your delivery, simply take the products you purchased and your proof of purchase to our Yay Baby Warehouse at 222 Eastview Road, Durban North, 4051. We will gladly accept unused merchandise, in its original packaging ready to be resold with the original product tags attached. A voucher for returns will be issued. Should you want to exchange your returned item for a different item, granted that stock is available of the item, we will gladly assist. You will be liable to pay in the difference should there be one. No exchange or voucher will be provided for returns that are not in the original state.

Please note we will not grant returns or exchanges on custom designs, sale items or items of a personal nature including nappies, bottles and swimwear.

Refund or Exchange via Courier

Yay Baby offers to facilitate your return via our preferred couriers on your behalf. The cost of the return will be for the buyer’s account. Payment must be received before courier will be scheduled to collect the parcel. Simply email hello@yaybaby.co.za to request the return of your purchase. Pack your return securely, clearly marked and address your parcel to: Yay Baby, 222 Eastview Road, Durban North, 4051. Please advise us of the collection address and a suitable day and time frame for collection. 

Yay Baby will gladly refund shipping charges in the following instances only:

• The item is defective because of a manufacturing defect.

We do our best to ensure that the products we deliver to you are of a high quality,  and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a return:

      • faults resulting from normal wear and tear;
      • damage arising from negligence, user abuse or incorrect usage of the product;
      • damage arising from electrical surges or sea air corrosion;
      • damage arising from a failure to adequately care for the product;
      • damage arising from unauthorized alterations to the product;
      • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
      • in relation to signs of handling and/or repackaging.

• Yay Baby sent the incorrect item to you. 

RETURN AND EXCHANGE POLICY FOR  PURCHASES:

We do not offer cash or credit card refunds. A store voucher or exchange will be given within 30 days of purchase, if proof of purchase is provided and the merchandise is unused, in its original packaging ready to be resold, with the original product tags attached. We do not offer exchanges or store vouchers on custom designs, sale items or items of a personal nature including nappies, bottles and swimwear.

All in store and online returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt. We place great value on our customer satisfaction. You may contact us at any time on hello@yaybaby.co.za should you have any queries or complaints. 

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